Behind the machine’s service hatch you’ll usually see a round access cap about the size of a biscuit – put the tray under it to catch any water, then carefully unscrew and remove it. Sometimes, it’s as simple as a lost coin blocking the pump. Once the machine is drained, you need to look for the problem. You might need to pinch or raise the hose while you switch. If the machine is full, you’ll probably fill many containers before it’s empty. Pinch the hose while you remove any plug from the end, then place it into a container, unpinch it and, if necessary, lower it below the water level in the machine – water should start to pour out. Place the flat tray under the drain hose to catch any small spills. Keep the end of it raised above the machine. If there isn’t one, you’ll need to go to the back of the machine and unhook the main drain hose from the standpipe. Open it up and look for an emergency drain hose. With most new machines you’ll find a service hatch at the bottom of the front panel. It might help to have someone else on hand to empty containers as you fill them. Before you start, find a large, flat tray, an old towel or two, and some containers – empty plastic milk bottles are ideal. The first step is to unplug the machine from the mains and get the water out. If your washing machine or washer dryer won’t drain, you’re likely to see water in the drum and you won’t be able to open the door. Although we can help you find the perfect new washing machine, with the following advice that may not be necessary at all, since it could provide a fix. In instances where a drain has become blocked, a machine may even flood when it empties. You might notice clothes that aren’t as dry after spinning, or a washing machine that won’t drain fully – if at all. Washing machine blockages are a common problem. Over time, all the fluff, dirt, fat and soap residue can build up on the insides of the unit, and before you know it your washing machine won’t drain. Spare a thought for the humble washing machine, slaving day and night to tackle the dirt from your dungarees and the smells from your smalls.
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